We provide independent assistance services for Toy Train ticket bookings for routes including:
- Darjeeling Himalayan Railway (DHR)
- Kalka – Shimla Toy Train
- Nilgiri Mountain Railway (Ooty)
- Matheran Hill Railway
We are not the official website of Indian Railways or IRCTC.
We assist customers in checking seat availability, sharing fare details, and coordinating booking support.
2. Booking & Confirmation
- All bookings are subject to real-time seat availability.
- Ticket confirmation depends on availability at the time of booking.
- Fare prices are determined by Indian Railways and may change without prior notice.
- Customers must provide accurate passenger details.
Incorrect details provided by the customer may result in booking failure or cancellation, for which we are not responsible.
3. Payments
Payments must be completed through secure and verified digital methods such as:
- UPI Transfer
- QR Code Payment
- Online Bank Transfer
Customers must verify payment details before completing transactions.
We do not collect or store sensitive banking credentials such as UPI PINs or card details.
4. Cancellation & Refund Policy
- Cancellation policies follow Indian Railways rules.
- Refund eligibility depends on railway guidelines and ticket type.
- Service assistance charges (if applicable) may be non-refundable.
- Refund timelines depend on railway processing systems.
Customers are advised to review cancellation terms before booking.
5. Customer Responsibilities
Customers agree to:
- Provide correct passenger details.
- Verify travel dates and route selection before payment.
- Arrive at the departure station on time.
- Carry valid government-issued ID proof during travel.
6. Limitation of Liability
We are not responsible for:
- Train delays or cancellations by Indian Railways.
- Changes in train schedules.
- Technical issues on third-party booking platforms.
- Force majeure events (natural disasters, strikes, etc.).
Our liability is limited strictly to the assistance service provided.
7. Third-Party Platforms
Our services may involve coordination with official railway systems or third-party platforms.
We are not responsible for the privacy policies, technical issues, or operational decisions of such platforms.
8. Intellectual Property
All website content including text, branding, graphics, and layout is protected by intellectual property laws.
Unauthorized copying or reproduction is strictly prohibited.
9. Privacy
Your use of our services is also governed by our Privacy Policy.
We are committed to protecting your personal information.
10. Modifications to Terms
We reserve the right to modify or update these Terms & Conditions at any time.
Updated versions will be published on this page with a revised effective date.
Effective Date: January 1, 2026
11. Contact Information
For any questions regarding these Terms & Conditions, please contact:
WhatsApp: +91 9565-5959-99
Email: support@booktoytrain.online
Legal Disclaimer
This website provides independent toy train booking assistance services and is not affiliated with Indian Railways, IRCTC, or any government authority.
All bookings are subject to railway policies, availability, and operational conditions.