This Refund & Cancellation Policy outlines the terms under which cancellations and refunds are processed for our Toy Train booking assistance services. By using our services, you agree to the terms mentioned below.
1. Nature of Service
We provide independent assistance for Toy Train ticket bookings including Darjeeling, Shimla, Ooty, and Matheran routes. We are not the official website of Indian Railways or IRCTC. All ticket rules are governed by Indian Railways policies.
2. Ticket Cancellation Rules
- All cancellations are subject to Indian Railways cancellation rules.
- Cancellation charges are deducted as per railway norms.
- Refund eligibility depends on ticket type (Confirmed / RAC / Waitlisted).
- Partially confirmed tickets are refunded as per railway policy.
Customers must request cancellation before the train’s scheduled departure time.
3. Service Charges
- Our assistance or service charges (if applicable) are non-refundable once booking is processed.
- Service fees cover availability checks, booking coordination, and customer support.
- In case of ticket failure due to unavailability, service charges may be refunded at our discretion.
4. Refund Processing Time
- Refunds are processed as per railway timelines.
- Refund amount is credited to the original payment method.
- Processing time may vary between 5–10 working days depending on the payment provider.
We are not responsible for delays caused by banks or payment gateways.
5. Train Cancellation by Railways
If the toy train is cancelled by Indian Railways:
- Full refund is processed as per railway rules.
- Service charges may not be refundable if booking assistance was completed.
6. No-Show Policy
If a passenger fails to board the train (No-Show):
- No refund will be provided as per railway policy.
- Customers are advised to reach the station at least 30–45 minutes before departure.
7. Incorrect Passenger Details
Refunds will not be applicable if booking errors occur due to incorrect details provided by the customer, including:
- Incorrect name spelling
- Wrong travel date
- Incorrect age or ID information
8. Force Majeure
We are not liable for cancellations or delays caused due to circumstances beyond control, including:
- Natural disasters
- Government restrictions
- Technical failures
- Strikes or operational disruptions
9. How to Request Cancellation
To request cancellation or refund assistance, contact us with:
- Booking details
- Travel date
- Passenger name
WhatsApp: +91 9565-5959-99
Email: support@yourwebsite.com
10. Policy Updates
We reserve the right to update this Refund & Cancellation Policy at any time. Revised terms will be posted on this page with an updated effective date.
Effective Date: January 1, 2026
Disclaimer
This website provides independent toy train booking assistance services and is not affiliated with Indian Railways or IRCTC. All ticket bookings, cancellations, and refunds are subject to railway rules and availability.