This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our toy train booking assistance services. By accessing our website or contacting us via WhatsApp, phone, or email, you agree to the practices described in this policy.
1. Information We Collect
Personal Information
We may collect the following information when you contact us or request booking assistance:
- Full Name
- Mobile Number
- Email Address
- Travel Date & Route Preference
- Number of Passengers
- Coach Preference (Vistadome / First Class / 2S)
- Payment Details (only required information for transaction processing)
Non-Personal Information
- Browser type
- Device information
- IP address
- Pages visited
- Time spent on website
2. How We Use Your Information
We use the collected information to:
- Check real-time seat availability
- Provide fare details
- Assist in booking coordination
- Respond to customer queries
- Send booking updates and confirmations
- Improve our website and services
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Payment Information
All payments are processed through secure and verified digital methods such as UPI or bank transfer. We do not store sensitive banking information like debit/credit card numbers or UPI PINs.
Customers are advised to verify payment details before transferring funds.
4. Data Protection & Security
We implement reasonable technical and organizational measures to protect your personal information against:
- Unauthorized access
- Misuse
- Loss or alteration
While we strive to use commercially acceptable means to protect your data, no method of online transmission is 100% secure.
5. Third-Party Services
Our services may involve third-party platforms such as railway booking systems or payment gateways. We are not responsible for the privacy practices of external websites. Users are encouraged to review their privacy policies separately.
6. Cookies Policy
Our website may use cookies to:
- Enhance user experience
- Analyze website traffic
- Improve functionality
You may choose to disable cookies through your browser settings.
7. Children’s Privacy
Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors.
8. Your Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data (subject to legal obligations)
- Withdraw consent at any time
To exercise these rights, please contact us using the details below.
9. Contact Information
If you have questions about this Privacy Policy or your personal data, you may contact us at:
WhatsApp: +91 9565-5959-99
Email: support@yourwebsite.com
10. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.
Effective Date: Feb 22, 2026
Disclaimer
We provide independent toy train booking assistance services and are not the official website of Indian Railways or IRCTC. All bookings are subject to seat availability and railway policies.